Terms and Conditions

SkiVino                           rev: 01/25/10

We anticipate that you will have a lot of questions about your trip, and all of our packages are highly customized to meet your personal situation and expectations. Please give us the information requested below, and we will have one of our team members contact you within 24 hours to ensure your highest satisfaction.

RESERVATIONS, PAYMENT, REFUNDS & CANCELLATION
Choose from one of the following options to make your reservation.

1. Reservation Booking Form PDF
2. Email SkiVino :  attn:   bryan@skivino.com
3. Or call 1.707.696.2061 for assistance with making a reservation.

SPECIAL NOTE: Please note you will need to complete, sign and submit our
liability release waiver.

CANCELLATION AND DEPOSIT POLICY
* Prior Booking is required. We accept Cash, Visa, MasterCard and AMEX
* There will be a non-refundable booking deposit of $500.per person processed immediately upon receipt of the reservation.
* Full payment will be processed 30 days from arrival date.
* Cancellation Policy: We require a 30 day notice of cancellation in order to
grant a partial refund of your reservation. *  The $500 booking fee will be forfeited as it is a non-refundable deposit.   Cancellations made within 30 days of arrival date will result in forfeiture all funds received. * All prices are in U.S. dollars and subject to 9% Sales Tax. 

In the event that your skiing experience is shortened due to deteriorating weather, we will attempt to offer other options for your consideration however, refunds will not be made do to weather conditions.

Payments in funds other than U.S. will be credited to your account at the exchange rate that we receive upon deposit at the bank. This rate is subject to change without notice.
Wire transfers: Please call or email us for information. *Important note: Please be sure that transfer instructions include your name and trip date.

ADDITIONAL SERVICES & EXPENSES
Optional expenses could include charges for additional wine with meals, ski equipment rental, incidental charges on hotel room bill, massages, spa treatments and gratuities.

We respect your privacy and are sensitive to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about SkiVino and about related products and services. Here are details on how we use the information you provide us:

1. Name, address, contact and billing information
SkiVino does not share telephone numbers or e-mail addresses with other companies or organizations.  SkiVino does not share your billing information with any other companies or organizations except to process your credit card for your SkiVino trip payment.

2. Web Site Use and Navigation Information
Each time a user visits our Web site, certain use and navigation information is collected by our servers. This information is aggregate and anonymous. It gives us information such as the number, frequency and duration of visits to each Web page which we use to improve the content and navigation features of our Web site. We may make changes to this policy periodically, which we will post here.

3. Other information
Your safety and comfort is our highest priority and we may, as a result, request that you provide personal information such as age, gender, weight and certain aspects of your health. We may also collect flight, passport, and personal preference information. This information will be used only to properly equip you and ensure your safe enjoyment of your SkiVino adventure and will not be shared with other companies or organizations.

4. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. You must ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

5. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. We can recommend a policy but it is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Insurance should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness. Please read your policy details on receipt and ensure that you take them with you on holiday. Minors must be accompanied by a parent of the child. Legal age in the State of California is 18 years of age..

6. Transportation
a) During your entire holiday with SkiVino, you will enjoy luxury chauffeured transportation. With regard to your arrival and departure information, Please inform us of your flight arrangements at least four weeks prior to departure, and inform us as to the amount of luggage you anticipate carrying including ski/snowboard equipment if applicable. .
b) We cannot accept liability or pay any compensation if you miss any flight(s) or transfer(s), or if they are delayed for any reason.
c) We cannot accept liability if you mislay or destroy travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result.

COMPANY CANCELLATIONS
We reserve the right to cancel at any point in time.